Timeline of Claims

We understand that sometimes things don’t go as expected, and we are here to assist you every step of the way. Our Refund & Replacement process is designed to help resolve any concerns you may have. Please note that this process depends on the Turn Around Time (TAT) for the issue raised. Unfortunately, we cannot accept claims if the TAT is exceeded, so we kindly ask you to raise concerns within the given timelines.

1. Service-Related Issues (Order Problems) : If you face any of the following issues with your order:

• Empty Parcel Delivered

• Missing Items

• Wrong Item Delivered
  
  

What You Can Do:

• First, please check if the package is properly sealed with branded tape and box.

• Raise the issue with us within 48 hours of receiving the package. Kindly provide an unboxing video, which will help us better understand the issue and expedite the resolution.

2. In-Transit Delivery Issues : If your order shows as delivered, but you haven't received it, don’t worry—we’ll assist you!

What You Can Do:

• Reach out to us within 24 hours of receiving the delivery notification on your contact number. The sooner we know about the issue, the faster we can address it.

• Please note that if this is not reported within the mentioned time frame, we may not be able to recover the order, and charges for prepaid orders will not be covered. It’s important to keep track of your delivery notifications, but we’re here to support you if anything goes wrong.

3. Product-Related Issues : If you have any concerns about the product itself, such as:

• Taste

• Texture

• Mixability

• Or any other product-related issue
  
  

What You Can Do:

• Please get in touch with our support team within 72 hours of delivery. We want to make sure you have a great experience with our products, and if there's an issue, we’ll make it right.

• If the product appears defective, the issue should have been visible when the product was delivered.

We truly appreciate your cooperation in following these timelines. Our goal is to ensure that every customer is happy with their order, and we’re here to make sure you have the best experience possible. If you have any questions or concerns, don’t hesitate to reach out to our customer support team. We’re always here to help!